There are 2 ways to return the product:
1. For Free Returns: Ask customer care via Contact form for returns approval by sharing your concern with problem pictures if any.
In response, support person will help you with free return order processing.
(Contact form: https://cellbell.in/contact-us/)
2. For Self-paid Free Returns: For approved customer return cases (by support person), where return facility is not serviceable by the company due to uncertain reasons, then customer arrange its own return logistics with the approvals of support person and their approved return costs will be reimbursed by the company after return is received successfully as per return terms.
Return Terms:
- You have 30 calendar days from the delivery date to return an item from the date you received it. To be eligible for a return, your item needs to have a valid receipt or proof of purchase.
- In order to get free return pickup, your return request need to be approved from customer support as per the details shared by you.
- After return request approval from customer care, depending on availability of reverse logistics at your pincode you will get free return pickup facility, else you may need to send back your item to our warehouse address (it will be shared by customer care) for further processing of your replacement or refund.
- Return items should be sent in appropriate packaging to avoid in-transit damages.
- Return requests are usually approved in those cases, where product either has making defects or its a direct fault from company end.
- Uncertain reasons like shipment delays, not-comfortable product without any defects etc, are usually not approved for returns.
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund or replacement after inspecting the item.
- Item replacement or refund will be processed as per the results of received return inspection.